Return Window: Returns must be shipped back to us within 30 days from the date you your package is delivered.
Restocking Fee: There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)
Reason Why: Anything purchase at Cotoa is a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products. If you need to make an exchange there will not be a restocking fee.
Who Is Responsible for Return Label? Cotoa will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email
Process Returns: Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded. We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.
Package Includes: Included packing slip with all returns.
Shipping chargesShipping charges are non-refundable
Defective ItemsPlease call us at (+1)-559-698-7453 for instructions.
What is our Exchange Policy?
Exchange Window: Exchanges must be returned to us 30 days from the date you received the package.
Exchange Process: In order to exchange please send an email to [email protected] stating your reason for the exchange including new request for sizes and colors.
Package Includes: Included packing slip with all exchanges. Please state size you need with any notes you would like to add.
Exchange Guidelines: We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping.
Need It Faster: Please call customer service at (+1)-559-698-7453 or email us at [email protected]
Package Exchange Address: 5790 Anthony, Tranquillity, CA 93668
No Restocking Fee!
International Exchanges For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.